Who we are looking for
We’re looking for a curious, data-driven, and business-savvy problem solver who thrives in a dynamic environment. You have a strong foundation in energy, data analytics, engineering, or sustainability. Beyond technical skills, you have a growth mindset and are always looking for ways to drive customer success and business expansion. You enjoy collaborating with both technical and commercial teams, ensuring that customers see the full value of our platform. Your strong communication skills allow you to explain complex ideas in a way that resonates with both energy managers and executives. If you are proactive, adaptable, and love tackling new challenges, we’d love to hear from you!
What you’ll do
- Act as the go-to person for customers, proactively addressing challenges and identifying growth opportunities.
- Visit customers on-site, introduce them to the platform, and analyze their energy data to uncover actionable insights.
- Support high-stakes enterprise deals by designing ROI calculations that demonstrate the value of our solution and help customers scale from pilot to full rollout.
- Prepare HubSpot dashboards that track revenue and expansion.
- Organize detailed customer feedback sessions, translating insights into product improvements and new features.
- Join the sales team’s weekly meetings and the development team’s daily stand-up, ensuring customer needs and product innovation are always in sync.
- Write low-code scripts to build custom benchmarking dashboards, helping customers to visualize their energy performance.
- Identify and implement best practices for scaling customer success in a fast-growing startup environment.
What you bring
A hands-on, go-getter strategist and do-er with:
- 2+ years of experience in Customer Success, Account Management, or a related role in a tech startup or scaleup.
- A customer-first mindset—you love solving problems and making customers successful.
- Experience managing multiple accounts with a proactive and strategic approach.
- Strong analytical skills with the ability to translate customer feedback into product improvements.
- Excellent communication skills—you can simplify complex ideas and build trust with both energy managers and executives.
- Fluency in English -plus at least one other major EU language (e.g. Dutch, German or French).
- Adaptability and resilience—you're comfortable in a fast-paced, evolving environment.
- Familiarity with customer success tools such as Hubspot, Mixpanel, Intercom and BI dashboard builders.
- Experience with Python, relational databases and time series databases is a plus.
- Experience in the Energy Management space (ISO 50001, IPMVP® etc.) is a big plus.
Diploma’s and higher education are one type of proof of a certain capability level of gathering knowledge in a structured manner and test your cognitive skills. But not the only one. So, if you have a higher education, great. If you don’t, but took a different path and feel you have built these capabilities differently, don’t hesitate to apply for this job.
Why join us?
- Work in a dynamic and fast-growing impact-driven start-up, serving customers in Belgium, UK, Netherlands, France and other countries.
- Competitive compensation package with perks & benefits.
- Of course, wonderful, smart, and ambitious colleagues 😊.
- Big milestones celebrations, fun team buildings, social & sports activities.
- Hybrid working with flexible hours, and frequent office days in Antwerp (Hub) or Brussels.
What matters most is your eagerness to learn, attitude, and enthusiasm. Even if you don't meet all the requirements, if you're excited about the role, we’d love to hear from you.
Follow us to keep up with our latest updates on:
Enersee LinkedIn COMPANY PAGE
